How to Make Sure Your Poll Worker File Uploads Succeed
If you are using Clarity TRAINING, you probably already know that the best way to ensure training content is assigned to new poll workers is to take advantage of automatic enrollment via FTP upload of the poll worker file from your VR system. But did you know that the file has to meet specific formatting requirements to succeed? The reason is that the process is automated via a script that looks for a specific file format, file name, and column names inside the file. If these items don't match what we originally set up for you in the script, then the script won't run.
Map to Success
Follow these tips to make sure the automatic file upload process goes smoothly:
- Save your file as CSV (comma delimited). Name the file the same every time. Don't add a number to the end or change the capitalization of the file name.
- Make sure the columns have the same names as in the original file you gave us the first time we imported poll workers. Order, spelling, and capitalization of these column headings must be identical to how we have them in the upload script, or the upload will not succeed.
If you don't know how to name your upload file, need help with column headings, or just want us to check to be sure the file looks right, please don't hesitate to contact us for help. Just call (813) 490-7150 and press 3 for Support. You can also fill out our online Support form or send us an e-mail.
All this information and more is available in the online help manual.
To access help, log on to your Clarity TRAINING platform, and in the upper-right corner of your screen, click Admin. On the Administration Home page, click Home, and then click Help. You can browse help topics or search by keyword.
About SOE Software
SOE Software specializes in election modernization through technology. Our team of former election officials and highly experienced software professionals develops solutions exclusively for the elections community. Our targeted approach enables us to bring superior levels of industry knowledge and value to our customers. We partner with election officials — at the city, county and state levels — to increase productivity and efficiency at each step of the elections planning process.