Support Your Entire Election Team from a Single Console.

Ensuring a successful election requires delivering accurate, timely support to a widespread network of election workers. Clarity SUPPORT enhances the communication between your field workers and the call center operators you employ every election, resulting in an expedited resolution for each support call. Clarity Support enables you to monitor poll opening/closing, voting equipment performance, polling site supply rations and more. View the status of your election operations instantly with intuitive dashboard monitors, or get a more granular view of specific processes through the extensive reporting options and comprehensive database.

As with all solutions within the Clarity Elections Suite, Clarity SUPPORT interfaces with other modules such as Clarity TRAINING allowing your election workers to search through your online poll worker training curriculum to review policies, procedures, even equipment set-up or troubleshooting videos. Only the Clarity Elections Suite offers an end-to-end solution that extends the knowledge base offered by the election industry’s leading online poll worker training platform to real-time Election Day operations.

Clarity SUPPORT Features and Benefits

Clarity SUPPORT enables you to:

• Work with a well-defined and easy to navigate 100% web architecture - Access to SUPPORT is via a web browser, without any additional software or plug-ins to the browser.

• Begin production within days - Because SUPPORT is easy to install and configure, you can be in production within days of receiving SUPPORT.

• Customize the user interface -The SUPPORT user interface can be modified in a variety of ways, including changing the logo, foreground colors, background colors, and fonts, allowing you to put your own organization’s branding on the interface.  If the public is allowed to access SUPPORT, it can be your organization’s “look and feel” that greets them.

• Implement Change Management processes - Implement change management processes to manage and control your software changes and other corporate processes by providing oversight of activities as well as an audit trail for changes.

• Create parent/child relationships between Issues - Create parent/child relationships between related Issues, allowing you to separate tasks into subtasks for complex processes.

• Dynamically access data - Dynamically access records stored in your existing LDAP-based address books and SQL-based databases with SUPPORT’s integrated, add-on modules.  By leaving your data in their current location and accessing the data dynamically, you need only maintain the one resource.

• Create Quick Issue templates - Pre-fill the data for repetitive Issues like “password reset” with Quick Issue templates.

• Manage all support email - Send automatic email alerts, create Issues through email, and track email conversations.

• Work from email - Receive email notifications and reminders, update Issues from email, and even close Issues.

• Track time spent on each Issue - Work on multiple Issues at one time while SUPPORT automatically tracks the time spent on each Issue.

• Centrally manage requests, regardless of their source - Whether requests come in from email, the telephone, the web, live chat, or wireless devices, manage them all from one centralized resource.

• Create customized business rules - Automatically assign and update Issues.

• Apply service levels - Create service levels based on the problem or incident type, or based on the customer’s department, organization, or ID, and generate reports that provide service level metrics.

Benefits of Clarity SUPPORT

Clarity SUPPORT offers many significant benefits, including:

• 100% web-based service desk software for internal and external support operations

• Rapid deployment without programming, consulting, or training 

• Low cost of acquisition, implementation, and maintenance

• Easy customization and flexibility, allowing usage in multiple business areas by creating multiple, simultaneous Projects for any function

• LDAP and Dynamic SQL Link support, simplifying integration with Microsoft® Active Directory™, Lotus Notes®, Microsoft SQL Server™, Oracle®, Sybase®, Postgres, and other contact databases

• High scalability, with support for Microsoft SQL Server, MySQL™, and Oracle databases providing large volume capacity.

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